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DokuAI

PRIVACY POLICY

Global Data Protection and Privacy Notice

Effective Date: 14 October 2026

Service operated by: DigitalFreedom — a brand of DigitalFreedom Global LLC

Data Controller (legal entity): DigitalFreedom Global LLC (trading as DigitalFreedom) 30 N Gould St, Ste N Sheridan, WY 82801 United States

Contact (general): hello@digitalfreedom.co.za Contact (data protection): data-protection@digitalfreedom.co.za Data protection request form: https://data-protection.digitalfreedom.co.za Website: https://digitalfreedom.co.za


1. INTRODUCTION

This Privacy Policy explains how DigitalFreedom (a brand of DigitalFreedom Global LLC, collectively “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our applications, software, websites, and related services (“the Services”).

1.1 Global scope

Our applications are distributed via the Apple App Store and the Google Play Store and are therefore made available in every country and territory those platforms serve. This Privacy Policy applies globally to all users of the Services, regardless of the country in which the Service is downloaded, accessed or used.

1.2 GDPR as the global baseline

We adopt the European Union General Data Protection Regulation (GDPR) and related EU data-protection law as the baseline and apply it as a global floor — every user, in every country, benefits from at least the GDPR-level protections set out in this Policy. We additionally respect and comply with any applicable local data-protection law of the user’s jurisdiction, and where that local law is more protective for the user, the more protective standard applies.

We are committed to protecting your privacy and complying with applicable data-protection laws, including but not limited to:


2. DATA CONTROLLER

The Services are offered under the DigitalFreedom brand. The legal entity responsible for processing your personal data (the “data controller” under Art. 4(7) GDPR) is:

DigitalFreedom Global LLC (trading as DigitalFreedom) 30 N Gould St, Ste N Sheridan, WY 82801 United States

For data protection inquiries (GDPR Art. 13/14, access, rectification, erasure, portability, objection requests): Request form: https://data-protection.digitalfreedom.co.za Email: data-protection@digitalfreedom.co.za

You may use either route, and you are free to reach us by any other channel — we act on your request however it arrives.

For general inquiries: Email: hello@digitalfreedom.co.za

Website: https://digitalfreedom.co.za


3. DATA WE COLLECT

3.1 Data You Provide

3.2 Data Collected Automatically

3.3 Data from Third Parties

3.4 Sensor, Device and Biometric Data

Where the app uses sensors or biometrics on your device:

3.5 Data NOT Collected

Unless explicitly disclosed for a specific feature in the per-app addendum, we do not collect:


We process your personal data based on the following legal grounds:

Legal BasisPurpose
Contract performance (Art. 6(1)(b) GDPR)Providing the Services, account management
Legitimate interests (Art. 6(1)(f) GDPR)Security, fraud prevention, service improvement
Consent (Art. 6(1)(a) GDPR)Marketing communications, optional analytics
Legal obligation (Art. 6(1)(c) GDPR)Tax records, regulatory compliance

5. HOW WE USE YOUR DATA

We use your personal data to:


6. DATA SHARING AND DISCLOSURE

We may share your data with:

6.1 Service Providers

Third-party providers who assist in operating the Services, including:

6.1.1 Named Sub-processors

The following sub-processors are currently engaged for processing your personal data:

ProcessorRoleLocation
Civo Ltd.Cloud infrastructure (Kubernetes, virtual machines, object storage, DNS) — primary infrastructure provider; workloads distributed across both regionsFrankfurt am Main, Germany (fra1) and London, United Kingdom (lon1)
Migadu-Mail GmbHEmail hosting (inbound/outbound mail for support and contact addresses)Servers in France (EU); company established in Switzerland
Google Ireland Limited (Google Cloud / Workspace)Ancillary Google Cloud Platform / Workspace services consumed by applications and toolingEEA data-centre regions (with onward transfer to other Google entities under EU SCCs / UK Addendum)
OpenAI Ireland Ltd.OpenAI API Services (model inference, embeddings) for AI-assisted application featuresIreland (with onward transfer to OpenAI OpCo, LLC in the United States under EU SCCs / UK Addendum)
RevenueCat, Inc.Subscription and in-app-purchase management (receipt validation, entitlement state) for Flutter appsUnited States (governed by RevenueCat’s published DPA framework / EU SCCs)
Storj (Storj Labs Inc.)Off-provider copy of our server backups (helpdesk, file storage and document management data), stored through Storj’s hosted gatewayUnited States (company); encrypted pieces on storage nodes in the EU (EU-placed bucket); location of Storj’s hosted gateway not verified

Workloads on Civo are distributed across the fra1 and lon1 regions for redundancy and migration purposes. The list of sub-processors may change; the current list is maintained in our internal sub-processor register and is available on request via the data protection contact below.

6.1.2 Platform and Distribution Channels

The following parties act as independent controllers for processing carried out in connection with platform distribution, payment, and platform-level services — not as our processors under Art. 28 GDPR. They are disclosed here for transparency:

PartyRoleLocation
Apple Distribution International Ltd.App Store and TestFlight distribution; In-App Purchase / StoreKit — seller of the purchase in the EU/EEA, UK, Switzerland and Türkiye, and our agent elsewhere; optional Sign in with Apple. Not push delivery: the apps use local notifications only and register no push token.Ireland (with intra-group processing by Apple Inc. in the United States under Apple’s internal safeguards / SCCs)

| Google Ireland Limited / Google LLC | Google Play distribution and Google Play’s billing system; seller of the purchase only in the markets where the Play terms name a Google entity — otherwise the Provider is the seller and Google processes the payment; Play Install Referrer for install attribution. | Ireland / United States (under Google’s own safeguards / SCCs) |

For data processed by Apple under its own controllership (Apple ID, payment details, App Store analytics), Apple’s own Privacy Policy applies: https://www.apple.com/legal/privacy/. For data Google processes under its own controllership (Google account, Play billing, Play analytics), Google’s Privacy Policy applies: https://policies.google.com/privacy.

We may disclose data when required by law, legal process, or government request.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred.

6.4 No Sale of Personal Data

We do not sell your personal data to third parties.


7. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries outside your country of residence.

Specifically with regard to our named sub-processors:

The Controller is established outside the EEA. Where personal data of users in the EEA is processed by the Controller itself, that processing takes place outside the EEA; the Controller applies the GDPR standard to it as a global baseline, as set out in section 1.2. For onward transfers to the sub-processors named above that are not covered by an adequacy decision, other than Storj (see above):

For transfers from other jurisdictions, we comply with applicable cross-border transfer requirements.


8. DATA RETENTION

We retain personal data only as long as necessary for the purposes described in this Policy.

Criteria for retention periods:

Concrete periods per category: account data — while the account is active plus 30 days after deletion; billing records — up to 10 years; support tickets — 3 years from closure; logs — 30 days hot, 90 days cold; marketing subscriber data — until unsubscribe, with a suppression-list entry retained. Upon expiration, data is securely deleted or anonymized. Jurisdiction-specific retention statements are in § 17.


8a. SPECIAL CATEGORIES — HEALTH AND FITNESS DATA

Where an app offers a health or fitness feature, it processes data about your body or condition. That is a special category under Art. 9(1) GDPR and is treated separately from everything else in this Policy.

Where health data would reach an AI feature, that requires its own separate consent. The health consent does not cover it.


8b. ACCESS TO INFORMATION ON YOUR DEVICE (APPS)

Independently of data protection law, § 25(1) TDDDG and Art. 5(3) of Directive 2002/58/EC require your consent for storing information on your device or reading information already stored there — regardless of whether that information is personal data.

WhatWhen it happensBasis
Analytics identifier and event storeOnly after you enable analyticsConsent, § 25(1) TDDDG and Art. 6(1)(a) GDPR
Crash reporting installation identifierOnly after you enable crash reportingConsent for the device access under § 25(1); the subsequent processing rests on our legitimate interest in fixing defects
Attribution token (Apple AdServices) and Play Install ReferrerOnce, if you enable install attributionConsent, § 25(1) TDDDG and Art. 6(1)(a) GDPR
Local storage the app needs to work — your settings, your content, your sessionAlwaysStrictly necessary; § 25(2) no. 2 TDDDG

No advertising identifier is read. The apps display no advertising, and attribution uses the platform tokens above rather than IDFA or the Android advertising ID.

Every one of these is a separate switch, all off by default, and each can be changed at any time in the app’s settings.


9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data, including:

No system is completely secure. We cannot guarantee absolute data security.

9.1 Breach Notification to You

In the event of a personal data breach likely to result in a high risk to your rights and freedoms (Art. 34 GDPR), we will notify you without undue delay using the email address associated with your account, including:

If individual notification would involve disproportionate effort, we make a public communication on https://digitalfreedom.co.za/.


10. YOUR RIGHTS

10.1 The GDPR catalogue, as the global floor

Wherever you live, you can exercise at least:

10.2 What your jurisdiction adds

Several jurisdictions grant rights beyond this floor or attach different deadlines and procedures — appeal routes, shorter response periods, named officers. § 17 is the single place where those are stated, per jurisdiction. Nothing in § 17 reduces the floor above.

10.3 How to exercise any of them

Email data-protection@digitalfreedom.co.za or use the request form at https://data-protection.digitalfreedom.co.za. We respond within one month (Art. 12(3) GDPR) — or within the shorter period your jurisdiction prescribes, as stated in § 17.


11. CHILDREN’S PRIVACY

Our Services are not directed to children under the age of 16 (or the applicable age of consent in your jurisdiction).

We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.


12. COOKIES AND TRACKING

Our use of cookies and similar technologies is described in our separate Cookie Policy.


13. AUTOMATED DECISION-MAKING AND AI

We do not engage in automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you, unless:

Where any such processing occurs, you have the right under Art. 22(3) GDPR to obtain human intervention, to express your point of view, and to contest the decision.

13.2 AI-assisted features

Where the Services include AI-assisted features (for example, content generation, summarisation, classification powered by third-party AI APIs such as OpenAI), the AI Transparency Notice describes:

13.3 Fair Use enforcement

The Fair Use Policy describes how operational telemetry is used to detect abuse and to apply throttling, rate-limiting, restriction or suspension where appropriate. Automated detection informs human review; no automated decision under the Fair Use Policy produces legal effects on you without human involvement, except where strictly necessary to mitigate an immediate threat.

13.4 Marketing communications

Marketing emails are sent only with your explicit, separate opt-in, which you can withdraw at any time without affecting the rest of the Services. There are no marketing push notifications: the apps schedule notifications locally on your device and nothing is sent to them from a server. For recipients in Australia, the Spam Act 2003 standard applies to every commercial electronic message: prior consent, accurate sender identification, and a functional unsubscribe.

13.5 Account deletion

You can delete your account and request erasure of your data at any time. See the Account Deletion Notice for the in-app, email and postal paths.


The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.


15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.


16. CONTACT

For privacy-related inquiries or to exercise your rights:

DigitalFreedom A brand of DigitalFreedom Global LLC 30 N Gould St, Ste N Sheridan, WY 82801 United States

Data protection: data-protection@digitalfreedom.co.za Data protection request form: https://data-protection.digitalfreedom.co.za General inquiries: hello@digitalfreedom.co.za Website: https://digitalfreedom.co.za

For EU residents, you may also contact the competent supervisory authority in your member state.


17. REGIONAL PROVISIONS

What each jurisdiction adds to the global baseline of this Policy. § 10.1 states the floor that applies everywhere; nothing below reduces it. Requests for any of the rights in this section: data-protection@digitalfreedom.co.za or https://data-protection.digitalfreedom.co.za.

17.1 European Union and EEA

17.2 United Kingdom

17.3 Switzerland

17.4 United States

The state-law common core. The comprehensive state statutes (Virginia, Colorado, Connecticut, Texas, Oregon and the wider family) grant substantially the rights in § 10.1, and add two things:

Biometrics (Illinois BIPA). No biometric identifier is collected. Face ID and Touch ID are handled by the operating system on your device; the app receives only a yes/no. If a feature ever collects a biometric identifier, BIPA’s written-release, retention-schedule and destruction duties apply before the first collection.

Consumer health data (Washington, Nevada). Where an app touches health data, the separate Consumer Health Data Policy applies — it is its own document because Washington’s My Health My Data Act requires one, linked separately and prominently.

“Do Not Sell or Share” link. Not required here: no personal information is sold or shared for cross-context behavioural advertising — no advertising runs in the apps, and install attribution uses platform tokens rather than an advertising identifier. If that changes, the link becomes mandatory.

California — Notice at Collection (CCPA/CPRA)

Provided to California residents at or before the point of collection, as required by Cal. Civ. Code §§ 1798.100(a) and 1798.130(a)(5)(A). The full Privacy Policy this notice belongs to: https://dokuai.app/legal/privacy-policy/.

Categories collected in the past 12 months:

Category (CCPA § 1798.140(v))Examples we collectPurposeDisclosed for business purpose?Sold or shared?
A. IdentifiersEmail address; pseudonymous account / user ID; IP address; device identifiersAccount, support, securityYes — to sub-processors per § 6 of the Privacy PolicyNo
B. Customer records (Cal. Civ. Code § 1798.80(e))Name (optional); subscription stateAccount, billingYesNo
C. Characteristics of protected classificationsNone———
D. Commercial informationSubscription / IAP purchase historyService delivery, billingYes — to RevenueCat / Apple / GoogleNo
E. Biometric informationNone (Face ID / Touch ID is on-device only; we receive yes/no)———
F. Internet / electronic network activityProduct-interaction events; in-app feature usageService delivery, analyticsYes — to analytics providerNo
G. GeolocationApproximate / precise location (only if you grant the OS permission to a feature that needs it)Specific feature deliveryLimitedNo
H. Sensory informationMicrophone / camera input only when you actively invoke a feature that uses itSpecific feature deliveryLimitedNo
I. Professional / employment informationNone (unless you enter it in a profile field)———
J. Education informationNone———
K. Inferences from the aboveEngagement patterns for product improvementAnalyticsLimitedNo
L. Sensitive personal information (CCPA § 1798.140(ae))Account credentials (password hash); precise location (only if granted); health data, where an app offers a health or fitness feature — § 1798.140(ae)(2)(B) counts personal information concerning health as sensitiveAuthentication; the specific featureLimited; health data is additionally governed by the Consumer Health Data PolicyNo

We have not sold or shared personal information of California residents in the past 12 months and do not intend to. The opt-out of sale or sharing therefore has no operative effect — but is available on request.

Retention per category: account data — while active + 30 days after deletion; billing records — up to 10 years (statutory tax and accounting retention); support tickets — 3 years from closure; logs — 30 days hot, 90 days cold; marketing subscriber data — until unsubscribe, plus the suppression-list entry.

Sensitive personal information — limit of use (§ 1798.121). We use sensitive personal information only for the purposes permitted under CPRA Regs § 7027(m) — performing the services, security, fraud prevention, service quality. Not for inferring characteristics, not for targeted advertising. The opt-out therefore has no operative effect — but is available on request.

Your CCPA/CPRA rights:

RightHow to exercise
KnowEmail data-protection@digitalfreedom.co.za, subject “CCPA Right to Know”
DeleteSame address, or the in-app deletion route
CorrectEdit in-app or email the same address
Opt out of sale/sharingNot applicable (we do neither) — confirmation on request
Limit sensitive-PI useNot applicable (use is already limited) — confirmation on request
Non-discriminationWe do not discriminate for exercising rights
PortabilityIncluded in the Right-to-Know response, machine-readable
Authorized agentAccepted with proof of authorisation and your written permission

We verify requests proportionate to sensitivity and risk (CCPA Regs §§ 7060–7063) and respond within 45 days, extendable once by 45 with notice.

Shine the Light (§ 1798.83): we disclose no personal information to third parties for their direct-marketing purposes; the annual response is “none disclosed”.

Global Privacy Control: honoured as a valid opt-out signal (CPRA Regs § 7025). Because we neither sell nor share, it does not change our processing, but it is acknowledged.

Complaints: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834 — https://cppa.ca.gov/webapplications/complaint — or the California Attorney General.

17.5 Canada

17.6 Australia and New Zealand

17.7 Brazil (LGPD)

17.8 India (DPDP Act, 2023)

17.9 Japan (APPI)

17.10 Korea (PIPA)

17.11 Türkiye (KVKK)

17.12 South Africa (POPIA)

POPIA § 3(1) applies to a responsible party domiciled in the Republic, or processing by means located there. Neither is the case — the Controller is domiciled in Wyoming and processes on servers in Frankfurt and London, with an off-provider backup copy on Storj storage nodes in the EU (§ 7), and a .co.za domain name is a name, not a processing means. The Act therefore does not apply on the present facts. Every POPIA-style enquiry is nonetheless answered through the same channels and on the same clock as everywhere else — a service commitment, not an admission that the Act applies. Two points where POPIA would differ from the GDPR floor, stated rather than papered over: POPIA treats everyone under 18 as a child, and § 22(1) requires breach notification without the GDPR’s high-risk threshold — the breach plan operates on the GDPR standard. The Information Regulator: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 — https://inforegulator.org.za.

17.13 All other countries

Everywhere the stores distribute and no section above applies: the GDPR baseline of this Policy is your floor (§ 1.2), any more protective mandatory local law prevails over it, and every request goes through data-protection@digitalfreedom.co.za or https://data-protection.digitalfreedom.co.za.


(c) 2025-2026 DigitalFreedom Global LLC. All rights reserved.